This one-day course provides service technicians with improved communication skills, a better awareness of the customer’s needs and the interpersonal communication skills to satisfy those needs
- Salesmen, service technicians and engineers
- Those who answer the telephone or deal with customers face-to-face, but would also benefit sales staff
- Anyone with a customer facing role within the fire, safety, security and servicing industries
WHAT OTHER EXPERIENCE/TRAINING IS NEEDED TO TAKE THE COURSE?
- None
- How to explain to customers what their responsibilities are under fire legislation and how the technician can support them
- How to explain what Third Party Certification is and how this benefits the customer
- How to identify personality types and adapt how to communicate with them
- A step-by-step method of identifying problems and proposing solutions to the customer
- How to turn an objection into an opportunity to provide a solution
WHAT ARE THE BENEFITS OF TAKING THIS COURSE?
- Delegates should have confidence to communicate with customers
- Delegates should be able to identify (potential) problems and propose acceptable solutions
- Improved productivity
- Customer loyalty
- FIA members – £50 +VAT
- Non-members – £150 +VAT
Dates/locations: Check the FIA website for the latest information.
