{"id":296,"date":"2017-10-27T16:21:02","date_gmt":"2017-10-27T15:21:02","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/courses\/?p=296"},"modified":"2023-08-15T13:12:55","modified_gmt":"2023-08-15T12:12:55","slug":"service-technicians-communications-course","status":"publish","type":"course_outline","link":"https:\/\/www.pbctoday.co.uk\/courses\/course-outline\/service-technicians-communications-course\/296","title":{"rendered":"Service Technicians Communications Course"},"content":{"rendered":"<h3>This one-day course provides service technicians with improved communication skills, a better awareness of the customer\u2019s needs and the interpersonal communication skills to satisfy those needs<\/h3>\n<p><a href=\"https:\/\/www.fia.uk.com\/training\/training-course-browser\/service-technicians-communications-course.html#collapse1\">WHO\u2019S IT FOR?<\/a><\/p>\n<ul>\n<li>Salesmen, service technicians and engineers<\/li>\n<li>Those who answer the telephone or deal with customers face-\u00adto\u00ad-face, but would also benefit sales staff<\/li>\n<li>Anyone with a customer facing role within the fire, safety, security and servicing industries<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.fia.uk.com\/training\/training-course-browser\/service-technicians-communications-course.html#collapse2\">WHAT OTHER EXPERIENCE\/TRAINING IS NEEDED TO TAKE THE COURSE?<\/a><\/p>\n<ul>\n<li>None<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.fia.uk.com\/training\/training-course-browser\/service-technicians-communications-course.html#collapse3\">WHAT DOES THIS COURSE COVER?<\/a><\/p>\n<ul>\n<li>How to explain to customers what their responsibilities are under fire legislation and how the technician can support them<\/li>\n<li>How to explain what Third Party Certification is and how this benefits the customer<\/li>\n<li>How to identify personality types and adapt how to communicate with them<\/li>\n<li>A step\u00ad-by\u00ad-step method of identifying problems and proposing solutions to the customer<\/li>\n<li>How to turn an objection into an opportunity to provide a solution<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.fia.uk.com\/training\/training-course-browser\/service-technicians-communications-course.html#collapse4\">WHAT ARE THE BENEFITS OF TAKING THIS COURSE?<\/a><\/p>\n<ul>\n<li>Delegates should have confidence to communicate with customers<\/li>\n<li>Delegates should be able to identify (potential) problems and propose acceptable solutions<\/li>\n<li>Improved productivity<\/li>\n<li>Customer loyalty<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.fia.uk.com\/training\/training-course-browser\/service-technicians-communications-course.html#collapse5\">PRICES<\/a><\/p>\n<ul>\n<li>FIA members \u2013 \u00a350 +VAT<\/li>\n<li>Non\u00ad-members \u2013 \u00a3150 +VAT<\/li>\n<\/ul>\n<p>Dates\/locations: Check the FIA website for the latest information.<\/p>\n<p><a href=\"https:\/\/www.fia.uk.com\/training\/training-course-browser\/service-technicians-communications-course.html\">https:\/\/www.fia.uk.com\/training\/training-course-browser\/service-technicians-communications-course.html<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This one-day course provides service technicians with improved communication skills, a better awareness of the customer\u2019s needs and the interpersonal communication skills to satisfy those needs WHO\u2019S IT FOR? Salesmen, service technicians and engineers Those who answer the telephone or deal with customers face-\u00adto\u00ad-face, but would also benefit sales staff Anyone with a customer facing [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":841,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":{"0":"post-296","1":"course_outline","2":"type-course_outline","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"course_provider-fire-industry-association","8":"course_type-classroom-based"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Technicians Communications Course | Construction Training Courses<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pbctoday.co.uk\/courses\/course-outline\/service-technicians-communications-course\/296\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Technicians Communications Course | Construction Training Courses\" \/>\n<meta property=\"og:description\" content=\"This one-day course provides service technicians with improved communication skills, a better awareness of the customer\u2019s needs and the interpersonal communication skills to satisfy those needs WHO\u2019S IT FOR? 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