A new, independent on-line home owner survey and annual report on the new home buying experience in the UK.
The New Homes Review (NHR) www.newhomesreview.com is new, independent on-line home owner survey and annual report on the new home buying experience in the UK.
This has been launched in response to the recent findings of the All Parliamentary Group for Excellence in the Build Environment regarding customer satisfaction surveys relating to new homes.
The NHR will provide a unique, independent insight into the quality of new homes being built for sale and the level of customer satisfaction, based on feedback directly from new home owners. This information will be collated, analysed and fed back to developers, builders and the new homes construction industry as a whole through the annual NHR report, designed to support the benchmarking and raising of standards.
The first New Home Review will be published in 2017.
The survey itself is undertaken by an independent research agency Zebra Square, liaising directly with new home owners, who verify and collate the data. This is also used for the NHR annual rating and monthly reporting shared with developers and builders as a measure of customer satisfaction as part of the service offered by structural warranty partners Premier Guarantee and LABC Warranty.