{"id":102187,"date":"2022-07-05T11:20:30","date_gmt":"2022-07-05T10:20:30","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=102187"},"modified":"2023-04-03T19:43:53","modified_gmt":"2023-04-03T18:43:53","slug":"your-new-home-warranty-guide","status":"publish","type":"ebook","link":"https:\/\/www.pbctoday.co.uk\/news\/ebook\/your-new-home-warranty-guide\/102187\/","title":{"rendered":"A homebuyer&#8217;s guide to everything you need to know about your new home warranty"},"content":{"rendered":"<h2>This ebook from <a href=\"https:\/\/www.pbctoday.co.uk\/news\/stakeholders\/build-zone\/76424\/\" target=\"_blank\" rel=\"noopener noreferrer\">Build-Zone<\/a> Insurance offers a comprehensive, step-by-step guide to a new home warranty<\/h2>\n<p>Build-Zone was established as a 10\/12 Year <a href=\"https:\/\/www.build-zone.com\/new-home-warranty\" target=\"_blank\" rel=\"noopener noreferrer\">Structural Warranty provider<\/a> in 2005.<\/p>\n<p>We are experienced in underwriting Warranties for all types of developments, from a single-unit Private Dwelling House to some of the largest Residential, MixedUse &amp; Commercial towers in the Country.<\/p>\n<p>We only use <a href=\"https:\/\/www.pbctoday.co.uk\/news\/featured\/build-zone-renews-two-a-rated-insurance-binders\/110384\/\" target=\"_blank\" rel=\"noopener noreferrer\">A-Rated Insurers<\/a>, which gives you the comfort you are buying a product with the long-term, financial security you require.<\/p>\n<p>The<a href=\"https:\/\/www.pbctoday.co.uk\/news\/building-control-news\/new-home-warranty\/104924\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Build-Zone New Home Warranty is approved<\/a> by the majority of<a href=\"https:\/\/www.build-zone.com\/approved-lenders\" target=\"_blank\" rel=\"noopener noreferrer\"> Lenders in the UK<\/a> and recognised industry-wide.<\/p>\n<p><strong>Buying a property can be a stressful process but rest assured your new home has the best protection possible leaving you free to start unpacking all those boxes!<\/strong><\/p>\n<h3>You are now a Build-Zone customer!<\/h3>\n<p>Your Home Builder or Developer has purchased a Build-Zone Structural Warranty which is backed by <a href=\"https:\/\/www.build-zone.com\/a-rated-insurers\" target=\"_blank\" rel=\"noopener noreferrer\">A-Rated Insurers<\/a> to protect your new home.<\/p>\n<h4>What your developer should have provided you with:<\/h4>\n<p>1. Your Certificate and Policy Wording<\/p>\n<p>2. Insurance Product Information Document (IPID)<\/p>\n<p>3. The Build-Zone Consumer Code for Home Builders<\/p>\n<h5>What do you need to do next?<\/h5>\n<p>Don\u2019t worry, as the new owner the Warranty is automatically transferred to you on completion of your purchase.<\/p>\n<h3>Why your choice of Insurer has never been more important?<\/h3>\n<p>Several Un-Rated Insurers have gone into liquidation in the last few years, leaving their<br \/>\npolicyholders without cover.<\/p>\n<p>As a result, many homeowners have been left without a valid Warranty and, in turn, breach<br \/>\ntheir mortgage terms. Build-Zone only uses financially secure A-Rated Insurers, giving you that extra security that your property has the best protection.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-112815\" src=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.02.08-300x238.png\" alt=\"New Home Warranty\" width=\"715\" height=\"567\" srcset=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.02.08-300x238.png 300w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.02.08-768x608.png 768w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.02.08-1024x811.png 1024w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.02.08-696x551.png 696w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.02.08-1068x846.png 1068w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.02.08-530x420.png 530w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.02.08.png 1520w\" sizes=\"auto, (max-width: 715px) 100vw, 715px\" \/><\/p>\n<h3>The defects period<\/h3>\n<p>If your certificate shows Section 4.1 is operative, during this period of time it is the developer\u2019s responsibility to deal with any defects for the period shown. You should contact the developer directly if you have any problems.<\/p>\n<h3>The structural insurance period<\/h3>\n<p>For the remaining period of the New Home Warranty (or for the full policy period for other policies), all claims should be directed to Build-Zone using the claims procedure outlined in your policy. Your claim will be processed promptly to ensure a resolution as early as possible. Please see your certificate and Policy Wording for full details of the cover provided. Please contact Build-Zone if you need copies of these documents.<\/p>\n<h3>Build-Zone offers a range of Structural Warranty options<\/h3>\n<p>Generally, each Warranty is effective for 10 or 12 Years from the Date of Practical Completion. Please be aware that general snagging issues are not covered under the Warranty. Please see your Policy Wording for full details of your cover.<\/p>\n<h3>What is covered under a New Home Warranty<\/h3>\n<h4>Your policy covers the property described in the Certificate of Insurance, which includes:<\/h4>\n<ul>\n<li>the Structure (which is deemed to be part of any new, conversion, refurbishment,<br \/>\nrenovation or extension Work to the Housing Unit);<\/li>\n<li>all non-load bearing elements and fixtures and fittings for which the Insured is<br \/>\nresponsible;<\/li>\n<li>any Common Parts retaining or boundary walls forming part of or providing support<br \/>\nto the Structure;<\/li>\n<li>any path or roadway providing access for the disabled;<\/li>\n<li>the below ground drainage system within the perimeter of such property for which<br \/>\nthe Insured is responsible;<\/li>\n<li>any integral or attached conservatory or garage to the main Structure which was<br \/>\ndesigned and included as part of the original plans and built at the same time as the<br \/>\nmain Structure;<\/li>\n<li>any detached garage(s), outbuildings and conservatories which was\/were designed<br \/>\nand included as part of the original plans, built at the same time as the main<br \/>\nStructure, and noted on the Certificate of Insurance.<\/li>\n<\/ul>\n<p>Garages and outbuildings may not be covered under your Warranty, please read your<br \/>\nPolicy documents carefully to understand any Exclusions that may apply.<\/p>\n<h4>The following elements form part of the structure of the Housing Unit:<\/h4>\n<ul>\n<li>foundations;<\/li>\n<li>load-bearing parts of floors, staircases and associated guard rails, walls and roofs,<br \/>\ntogether with load-bearing retaining walls necessary for providing support to the<br \/>\nstructure;<\/li>\n<li>roof covering;<\/li>\n<li>any external finishing surface (including rendering) necessary for the water-tightness<br \/>\nof the Waterproof Envelope;<\/li>\n<li>floor decking and screeds, only where these fail to support normal loads;<\/li>\n<li>wet applied plaster;<\/li>\n<li>glazed panels to external windows and doors.<\/li>\n<\/ul>\n<h3>Period of insurance<\/h3>\n<p>10 or 12 Years from the Date of Practical Completion as specified in the Certificate of<br \/>\nInsurance.<\/p>\n<h4>Defects Insurance Period (Section 4.1)<\/h4>\n<p>The first one or two years from the Date of Practical Completion as specified in the<br \/>\nCertificate of Insurance.<\/p>\n<h4>Structural Insurance Period (Section 4.2)<\/h4>\n<p>The balance of the 10 or 12 year term following the expiry of the Defects Insurance Period.<\/p>\n<p>If, during the Defects Insurance Period, the Insured notifies the Developer of any Defect,<br \/>\nthe Developer is required to;<\/p>\n<p>i) Effect a repair, replacement or rectification of such Defect as soon as practicably<br \/>\npossible;<\/p>\n<p>ii) Reimburse the Insured for all costs including lifting and refitting carpets, storage and<br \/>\nalternative accommodation should the nature of any repair, replacement or rectification<br \/>\nbe such that the Insured and\/or the occupants have to vacate the Housing Unit(s) whilst<br \/>\nsuch repair, replacement or rectification Work is carried out.<\/p>\n<p>Once notified of Defects during the Defects Insurance Period the Developer remains<br \/>\nliable in respect of those Defects that have already been notified for the full term of the<br \/>\nPolicy, unless specifically agreed in writing by the Insurer(s).<\/p>\n<p>The Insurer(s) will cover the Insured, during the Defects Insurance Period, against the<br \/>\ncost of repairing, replacing or rectifying any Defect in the Housing Unit(s) for which the<br \/>\nDeveloper is responsible and which is approved and notified to the Developer during<br \/>\nthe Defects Insurance Period and which is notified to the Insurer within 6 months of the<br \/>\nexpiry of the Defects Insurance Period.<\/p>\n<h4>The Insurer(s) will not be liable unless:<\/h4>\n<p>i) the Developer has refused to respond to the Insured\u2019s Defect notification and\/or;<br \/>\nthe Developer has withheld consent to resolve the dispute by using the Mediation service<br \/>\noffered by the Administrator and\/or;<\/p>\n<p>the Developer has accepted the Mediation decision after using the Mediation service but<br \/>\nhas failed to carry out the Works or repairs stated in the Mediator\u2019s report within the time<br \/>\nframe stipulated;<\/p>\n<p>and\/or<\/p>\n<p>ii) the Developer has not effected the repairs or Works determined by a binding legal process;<\/p>\n<p>and\/or<\/p>\n<p>iii) the Developer has failed to effect such repair, replacement or rectification Work due to its insolvency.<\/p>\n<p>In the event of a claim under this section, the Insurer(s) has\/have the option of either paying the cost of the repair, replacement or rectification Works or arranging to have the repair, replacement or rectification Works carried out.<\/p>\n<h3>Special Conditions applicable to Section 4.1<\/h3>\n<p>Should the Insured receive any payment either in part or whole from the Developer in respect of a Defect that was subject to a claim settlement by the Insurer(s) then the Insured shall reimburse the Insurer(s) in full for the amount of such payment.<\/p>\n<h3>Exclusions applicable to Section 4.1<\/h3>\n<p>The Insurer(s) will not be liable to the Insured for any:<\/p>\n<p>i) Dampness, condensation or shrinkage not caused by a Defect;<\/p>\n<p>ii) Defect to the central heating system(s) and associated pipework, fitted appliances or<br \/>\nplumbing Works;<\/p>\n<p>iii) Items that have been subsequently altered or added on behalf of the Insured at their request, written or otherwise;<\/p>\n<p>iv) Chips, scratches, brush marks, and other associated minor blemishes to fittings and\/or<br \/>\ndecoration;<\/p>\n<p>v) Contractual disputes between the Developer and the Insured or issues regarding<br \/>\nspecification of items;<\/p>\n<p>vi) Drawing performance of chimneys and flues;<\/p>\n<p>vii) Adjustment of doors following the fitting of carpets and\/or floor coverings and\/or flooring;<\/p>\n<p>viii) External landscaping or garden features and decks unless they form an intrinsic part of the Structure;<\/p>\n<p>ix) Deterioration caused by neglect or failure to carry out normal or specific maintenance.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-112814\" src=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53-300x225.png\" alt=\"New Home Warranty\" width=\"776\" height=\"582\" srcset=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53-300x225.png 300w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53-768x576.png 768w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53-1024x768.png 1024w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53-80x60.png 80w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53-265x198.png 265w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53-696x522.png 696w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53-1068x801.png 1068w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53-560x420.png 560w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.09.53.png 1258w\" sizes=\"auto, (max-width: 776px) 100vw, 776px\" \/><\/p>\n<h3>Code of Conduct for Home Builders<\/h3>\n<p>The Build-Zone Code of Conduct for Home Builders has been set up to ensure that the<br \/>\ninterests of home buyers are protected before, during and after the purchase of a new<br \/>\nhome. The code applies to all developments benefiting from a Build-Zone New Home<br \/>\nWarranty and requires the home builder to:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-112812\" src=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.10.33-300x98.png\" alt=\"\" width=\"704\" height=\"230\" srcset=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.10.33-300x98.png 300w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.10.33-768x250.png 768w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.10.33-1024x333.png 1024w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.10.33-696x226.png 696w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.10.33.png 1046w\" sizes=\"auto, (max-width: 704px) 100vw, 704px\" \/><\/p>\n<h3>Claims process<\/h3>\n<p>If you do have a problem with your home, how you make a home Warranty claim will depend on the section of your warranty that applies.<\/p>\n<p>You will need to check your Certificate of Insurance and Policy Wording, for details of the cover provided. Here is a brief overview of what is and isn\u2019t covered in the majority of cases:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-112811\" src=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.11.13-300x234.png\" alt=\"New Home Warranty\" width=\"602\" height=\"469\" srcset=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.11.13-300x234.png 300w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.11.13-768x599.png 768w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.11.13-1024x798.png 1024w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.11.13-696x543.png 696w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.11.13-1068x833.png 1068w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.11.13-539x420.png 539w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2021\/12\/Screenshot-2022-07-05-at-11.11.13.png 1126w\" sizes=\"auto, (max-width: 602px) 100vw, 602px\" \/><\/p>\n<p>If you are unsure, please get in touch with us. Our claims team will guide you through the process so that we can help you as quickly as possible. You can contact our team directly below or email us at <a href=\"mailto:claims@build-zone.com\" target=\"_blank\" rel=\"noopener noreferrer\">claims@build-zone.com<\/a>.<\/p>\n<h3>Complaints procedure<\/h3>\n<p>It is always our intention to provide you with the highest quality service. However, we appreciate that occasionally things can go wrong.<\/p>\n<p>When they do, four things matter most:<\/p>\n<ul>\n<li>That you know who to complain to;<\/li>\n<li>That you know how your complaint will be dealt with;<\/li>\n<li>That you feel confident that we will take your complaint seriously; and<\/li>\n<li>That where appropriate, we will put things right quickly.<\/li>\n<\/ul>\n<h3>Who to complain to:<\/h3>\n<p>Build-Zone is a trading name of Sennocke International Insurance Services Limited. Please<br \/>\naddress your complaint and any subsequent queries you may have in connection with the complaint to the Managing Director.<\/p>\n<h4>Complaints contact details:<\/h4>\n<p>The Managing Director, Sennocke International Insurance Services Limited, 6 Pembroke<br \/>\nRoad, Sevenoaks, Kent, TN13 1XR<br \/>\nTelephone: 01732 742102<br \/>\nE-mail: <a href=\"mailto:complaints@sennocke.co.uk\" target=\"_blank\" rel=\"noopener noreferrer\">complaints@sennocke.co.uk<\/a><\/p>\n<h4>How your complaint will be dealt with:<\/h4>\n<ol>\n<li>You will receive a prompt acknowledgement of your complaint telling you who will be<br \/>\ndealing with this. At this stage, we may need to ask you for further information.<\/li>\n<li>Your complaint will be investigated promptly. If there is a delay in providing you with our<br \/>\nresponse, we will advise you of this and indicate when we will be in further contact. If we are unable to give you our decision within 8 weeks (2 weeks if your policy is insured at Lloyd\u2019s), we will write to you again to tell you the reasons for the delay and when we expect to be able to provide this to you.<\/li>\n<li>Our investigation of your complaint will take the form of gathering information from the<br \/>\nrelevant people and reviewing documentation which we hold, and will be carried out by<br \/>\na person who was not directly involved in the matter giving rise to your complaint. Your<br \/>\ncomplaint will be investigated thoroughly and fairly.<\/li>\n<li>In assessing your complaint, we will consider this in light of similarities with other<br \/>\ncomplaints we may have received, and relevant guidance published by the FCA, other<br \/>\nrelevant regulators, and the Financial Ombudsman Service or former schemes.<\/li>\n<li>On completion of our investigation into your complaint, we will write to you and provide<br \/>\nyou with a clear explanation of our findings and offering a fair and appropriate settlement, or taking appropriate action, if your complaint is upheld.<\/li>\n<li>Where we have reasonable grounds to be satisfied that another respondent may be solely or jointly responsible for the matter alleged in a complaint, we will promptly forward the complaint, or the relevant part of it, in writing to that other respondent. We will inform you why the complaint has been forwarded, and of the other respondent\u2019s contact details.<\/li>\n<\/ol>\n<p>If we are unable to provide you with a decision within eight weeks and you are not satisfied<br \/>\nwith the reasons for the delay, or you are unhappy with the final outcome of our investigation, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS), which is an independent resolution scheme. If this is the case, we will confirm this in our letter to you. We will give you the full name, address, and telephone number of the Financial Ombudsman Service and a leaflet entitled \u201cYour complaint and the ombudsman\u201d.<\/p>\n<p><strong>The website address for the Financial Ombudsman Service is:<\/strong><br \/>\n<a href=\"http:\/\/www.financial-ombudsman.org.uk\" target=\"_blank\" rel=\"noopener noreferrer\">www.financial-ombudsman.org.uk<\/a><\/p>\n<div class=\"mk-custom-module-container\">\n<\/div>","protected":false},"excerpt":{"rendered":"<p>This ebook from Build-Zone Insurance offers a comprehensive, step-by-step guide to a new home warranty. <\/p>\n","protected":false},"author":4,"featured_media":102188,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"stakeholder_rel_tag":[172517],"ebook_category":[172301,172215],"ebook_tag":[172232,172233],"contributor_rel_tag":[],"class_list":{"0":"post-102187","1":"ebook","2":"type-ebook","3":"status-publish","4":"has-post-thumbnail","6":"stakeholder_rel_tag-sennocke"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A homebuyer&#039;s guide to everything you need to know about your new home warranty<\/title>\n<meta name=\"description\" content=\"This ebook from Build-Zone Insurance, leading structural warranty provider, offers a comprehensive, step-by-step guide to a new home warranty\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pbctoday.co.uk\/news\/ebook\/your-new-home-warranty-guide\/102187\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A homebuyer&#039;s guide to everything you need to know about your new home warranty\" \/>\n<meta property=\"og:description\" content=\"This ebook from Build-Zone Insurance, leading structural warranty provider, offers a comprehensive, step-by-step guide to a new home warranty\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pbctoday.co.uk\/news\/ebook\/your-new-home-warranty-guide\/102187\/\" \/>\n<meta property=\"og:site_name\" content=\"Planning, Building &amp; 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