Re-flow is an award-winning field management software provider<\/a> based in Exeter, Devon. Having firmly established ourselves within the construction, civil engineering and rail sectors over the past several years, Re-flow is now one of the leading field management software providers<\/a> within those industries. The system is poised to solve common problems, including issues with efficiency, siloed systems, poor auditing, compliance and cross-team communication.<\/p>\n Designed with the mobile application as a foundation, the system\u2019s development was guided by feedback from field users. Thanks to this, Re-flow is uniquely intuitive, offering Reflow’s field management software comes equipped with a set of fully integrated, powerful features that are constantly being improved and expanded upon, enabling businesses to:<\/p>\n Industry heavyweights including Colas, M.V. Kelly and BMI are using Re-flow to digitally transform their operational processes, increasing profitability, streamlining tedious administrative tasks, mastering HSE management and achieving more sustainable business growth.<\/p>\n Utilising Re-flow allows businesses to evolve their processes and digitally transform Real-time job progress and data submission allows managers and teams on the ground visibility of what\u2019s been completed, what\u2019s required, and the operatives, equipment and assets assigned. Instant access to live information enables reactive, data-driven decisions in the field.<\/p>\n Our forms are unique, feature-rich and powerful beyond collecting data. They enable you to use logic to enforce process, enact compliance and harvest high quality data from the field at all times.<\/p>\n Use list views to eliminate spreadsheets and deliver detailed ad-hoc reports. Review and filter data in real-time, whilst utilising calculated form information to extract crucial insights that let you identify the challenges and opportunities ahead for your business.<\/p>\n When safety is at stake, you need a system that can keep up. Increase auditability with digital forms that leave no room for cut corners and instantly communicate with the relevant parties to record and resolve incidents efficiently.<\/p>\n Re-flow\u2019s messaging, notifications and automation systems ensure your team communications are instant, frictionless and reliable. No more fragmented messaging apps, e-mails and chasing phone calls. It\u2019s all done through the app.<\/p>\n A comprehensive, user-friendly digital solution means you can ditch cumbersome paperwork and fragmented, legacy systems. Lift the burden of tedious admin work, manual form completion and more \u2013 giving you and your team the time to focus on the work that matters.<\/p>\n M.V. Kelly<\/a> is an award-winning construction and civil engineering company specialising in infrastructure, groundworks and associated building services. With head offices situated in Solihull, the firm serves a vast geographical area through a network of regional offices Established in 1995, M.V. Kelly has distinguished itself as a leader in their industry during over two decades of operation. Amassing overwhelming success and cultivating a strong core dedication to consistency, high standards and maintaining an elite workforce, the company holds a near unrivalled reputation in its field.<\/p>\n With thousands of personnel across the country undertaking various works on a mass scale, the business was facing a true whirlwind of work. With operations built on a legacy system, paper and manual processes, works could proceed, but there was certainly potential for evolution.<\/p>\n With less bottlenecks in data and streamlined communication, M.V. Kelly could improve the data flow and efficiency of their site and operative records. Information between sites and offices, from job sheets to safety forms, were completed on paper and relayed physically.<\/p>\n Aside from the bottlenecks that come with transporting documents, paper is at the mercy of many factors beyond our control – human error, poor weather, damage and so on. Compounding that, once back at the office, information would require manual transcription. This diverted valuable time of back-office teams into completing repetitive administrative tasks.<\/p>\n SHE Inspections and audits were also completed through paper forms, meaning non-conformance and defects had to be tracked manually and transported back to the office where they were transcribed and logged using spreadsheet software.<\/p>\n Defects and non-conformances would then be communicated through various methods to individual SHE advisors, including texts, phone calls and e-mails. Although information was being returned to site and passed information onto the foreman and site supervisor, compiling audit trials became difficult due to the disjointed communication methods being used.<\/p>\n These processes weren\u2019t solely to blame, however. Without a reliable solution for data transfer, contact between site and office could at times be affected by delays. With over 2,000 operatives, keeping track of changing phone numbers meant text messaging tended to be unreliable, while e-mails could fade into the background of busy on-site operations.<\/p>\n Forms had to be physically transported or sent as photographs and quality could greatly vary. Breakdowns in communication also meant that there was a risk of work not proceeding as smoothly as it could and office staff weren\u2019t always working with the What M.V. Kelly needed was a comprehensive and powerful system that can consolidate all their processes, workflows and records in one place while enabling the collection of quality, live data and streamlining cross-team communication. A system resilient enough to support the needs of over 2,000 operatives and 200 back-office staff across multiple sites and offices. That system was Re-flow.<\/p>\n Re-flow\u2019s centralised store of information meant M.V. Kelly could do away with both the paper and fragmented legacy systems they had previously used to keep records. With a Accessible through the app and dashboard, filters and search functions mean specific forms can be found within seconds and staff can rest easy knowing the information they\u2019re looking for will always be there. Being built on a sophisticated digital infrastructure, duplicate entries would also become a thing of the past. Staff can now view all relevant information including qualifications, training records, forms, job history, location and much more with the peace of mind that they have the exact data they\u2019re looking for \u2013 all while keeping personal data secure through customisable permissions.<\/p>\n Lengthy manual processes could now take minutes. SHE inspections and audits can all be completed through the Re-flow app, where they\u2019re instantly fed back to the office. Necessary information is then passed on directly to relevant parties such as foremen and site supervisors, making sure everyone stays current on incidents and non-conformities Not only can important information now be communicated instantly, but it can also be tracked, meaning back-office staff know exactly when a task has been completed, who it\u2019s been completed by and where. That\u2019s the power of real-time data \u2013 when everyone\u2019s in the know, work becomes safer, more efficient and more focused.<\/p>\n With the click of a button, all relevant parties can receive the information they need, accessible through their mobile device. When scheduling and creating jobs \u2013 drawings, PDFs, photographs and any site-related information can be attached or placed in the app\u2019s knowledge base \u2013 accessible whenever operatives need it, without scrambling through folders in the middle of a busy worksite. When everyone has access to exactly the information they need, they can fully focus on doing the work that matters, all controlled from Re-flow\u2019s desktop dashboard.<\/p>\n Having implemented Re-flow, M.V. Kelly took the efficiency of their operational processes to the next level. Tasks such as completing and sending information now became instant, while searching for specific records could now take mere seconds. The business has seen hundreds of hours saved across all areas and roles \u2013 operatives, foremen, site supervisors, SHE inspectors and back-office staff \u2013 giving them more time to focus on the work that matters.<\/p>\n Manual processes have been stripped away in favour of workflows streamlined by instant communication, live data and automation. M.V. Kelly now sends 15,000 forms, 18,000 With a hassle-free system, operatives no longer see health and safety enforcement as the burdensome process it can be whenwading through paperwork. Forms are completed quickly and automatically uploaded back to the office. SHE inspections are carried out more efficiently through the Re-flow app, with foremen and site supervisors being instantly notified of non-conformance and defects, meaning risks can be addressed in a timely manner, fostering a safer working environment.<\/p>\n “The increased efficiencies come from various parts of our processes with Re-flow. The accuracy of the data is superior. Information is recorded in real-time and stored within an operative\u2019s record and our KPIs are being instantly communicated back to the dashboard. <\/span><\/p>\n Eliminating manual communication means nonconformances are being sent directly to site as they happen. These have been the biggest things for us.” <\/span>Richard Lennon, Head of IT,<\/span> Norcon Construction is a Yorkshire-based construction and civil engineering company, dedicated to providing innovative infrastructure, groundworks and related building services.<\/p>\n Starting as a small team in the East Riding, the business has seen rapid growth since its establishment, with operations spanning across the North-East, West Midlands and the Operating multiple remote sites across a wide geographical area, communicating crucial data back to the office was becoming a significant issue. SHE personnel were struggling to The company\u2019s rapid growth and success had brought its own challenges with it. Outgrowing traditional record-keeping systems, administrative staff had to manually track large amounts of training records and qualifications. The business needed to evolve their process to match their growth with a centralised solution that could manage employee training records, skills and toolbox talks, while being able to keep track of when new training was due.<\/p>\n While Norcon Construction knew they needed a digital solution to streamline their processes, the software packages they had come across proved to be overly complex and rigid. Generic forms and features that wouldn\u2019t adapt to their existing way of work would only prove effective in the short-term. The business needed a solution that had a reliable track record for fast adoption, user friendliness and flexibility – ensuring their continued growth would not be constrained as time went on.<\/p>\n By trading endless paper trails and fragmented, legacy systems for Re-flow\u2019s comprehensive, digital solution, information struggles and roadblocks in working processes are instantly resolved.<\/p>\n Jobs, scheduling and instant communication mean job specifications are sent directly to operatives in the field. All the information needed for jobs to run successfully, efficiently and safely can be easily accessed through the app, online and offline.<\/p>\n When form data is instantly fed back to the office, managers can stay current and track progress of works through to completion, ensure strict compliance and harvest powerful, live data that enables building robust audit trails, customisable reports and more.<\/p>\n Dashboard users can view qualifications and training through a single database. When assigning teams to a job, conflicts arise when qualifications are missing, ensuring the right people are on site and works are commencing smoothly and safely. If operatives require job-specific training, toolbox talks can easily be scheduled and tracked with digital signatures that show you who took part, when and where.<\/p>\n Digitally transforming your working processes means transforming the way your workforce operates, too. Rather than putting up more roadblocks, Re-flow aims to make this Using Re-flow, Norcon Construction has digitally transformed processes across their entire business. Managers, supervisors and administrative staff now spend less time chasing phone calls, paper trails and missing forms. With instant access to information between the app and dashboard, cross-team communication has increased by 70%.<\/p>\n Now that everything can be reviewed through the dashboard, job forms, vehicle checks, and reports are available the moment operatives submit them through the app, reducing paperwork by a staggering 80%.<\/p>\n Administrative staff no longer spend unnecessary time searching for inspection reports, old safety forms and related paperwork. All data and records are now centralised and accessible through the dashboard, enabling the building of robust audit trails that offer detailed, granular information about on-site activities, increasing auditability by 70%.<\/p>\n With increased auditability and compliance come improved rectification times and health and safety management through increased reporting. HSE reporting has seen a 40% increase across the business, enabling administrative teams to stay current and reactive in the face of hazards, near-misses, plant malfunctions and more. If potentially hazardous defective equipment is found on-site, automation enables instant updating of statuses in your records, and scheduling for maintenance.<\/p>\n Retrospective form completion has become a thing of the past. Strict compliance enforcement and digital signatures automatically stamp forms with time, date and location on submission. The team can gain peace of minds that forms are being completed as works take place and that no corners are being cut.<\/p>\n “The Re-flow team have been quick at dealing with any issues I have and they\u2019re happy to take the time to explain how I might better use the system. Overall, it\u2019s a brilliant tool to help ensure compliance across the business and make sharing information easy. The dashboard is very simple to use, so I don\u2019t have any issues with searching or pulling data.”<\/span> MW Benney<\/a> is a Torquay-based construction firm mainly serving the Torbay, Newton Abbot, South Hams and Teignbridge areas, also regularly branching out to cover towns and cities across the entire Southwest peninsula.<\/p>\n Since its establishment in 1910, MW Benney has embedded itself as a pillar of the local community, whose stellar reputation still thrives over a century later. Their skilled in-house workforce and deep connections across the industry have rendered their service unrivalled in quality and distinguished them as experts in the field.<\/p>\n At the core of the challenges facing MW Benney was unnecessary downtime caused by tedious, administrative processes. Operatives were arriving on site while management teams were writing job sheets, keeping track of job progress was difficult due to a lack of instant communication and recording evidence lacked consistency.<\/p>\n The right data wasn\u2019t being collected, and the data that was didn\u2019t go to the right places. MW Benney\u2019s workflows were faced with numerous roadblocks and their growth was being Re-flow\u2019s powerful, intuitive dashboard means that manually creating job packs becomes a thing of the past. Users can easily create jobs, assign operatives, equipment, locations, plans and more without the need for a single sheet of paper. As soon as a job is scheduled, the entire team can see the details \u2013 no more wasted time waiting around for instructions.<\/p>\n Administrative staff can get an instant overview of all ongoing jobs, their details and progress. Operatives using the app on-site provide the information they need – photos, GPS Strict compliance on all forms means the data being harvested will be up to scratch every single time. High quality, live data means creating reports with Re-flow becomes a breeze, Once MW Benney adopted Re-flow, their business began to transform. With administrative tasks streamlined, the field management software enabled teams to do more with their time, bringing a 90% increase in available time across the entire business. Re-flow\u2019s powerful reporting, data capture and forms means operatives are harvesting high quality, live data. Instant communication between field and office reduced the paperwork being sent between the two by 40% and now that contact has become greatly streamlined, communication between teams went up by an impressive 50%.<\/p>\n Improvements in data and reporting haven\u2019t just been beneficial for the health of the company, but for the safety of teams in the field, too. Strict compliance and instant Re-flow has also provided MW Benney the flexibility and stability to grow sustainably \u2013 operatives no longer need to travel in order to collect job packs, greatly reducing fuel expenses and providing a more sustainable pathway to growth as the business expands and site locations become more widespread. More importantly, however, all staff in their
\nAiming to unite the office and remote sites, our comprehensive system brings all crucial
\nfield management functionalities under one umbrella. Including digital job sheets, task
\nscheduling, asset management, digital forms, team communication and more, Re-flow is
\nactively streamlining the field operations of hundreds of firms nationwide.<\/p>\n
\nease of access that ensures a seamless adoption process both on-site and in the office.<\/p>\n\n
What are the benefits of field management software?<\/h3>\n
\ntheir business. Adopting the field management software brings several key benefits that help firms stay productive, safe and growing sustainably.<\/p>\nStay Current<\/h4>\n
Enforce Compliance<\/h4>\n
Plan Ahead<\/h4>\n
Master Health & Safety<\/h4>\n
Communicate Instantly<\/h4>\n
Eliminate Manual Processes<\/h4>\n
Case Study: M.V. Kelly<\/h3>\n
\nlocated in Stafford, Bromsgrove, Northampton, Oxford and Coalville.<\/p>\nWhat was the challenge?<\/h3>\n
\nlatest information \u2013 meaning small issues could develop into serious problems.<\/p>\nThe solution<\/h3>\n
\nscalable, cloud-based system, the vast quantities of data the company would be storing and processing on a daily basis could be reliably handled.<\/p>\n
\nas they happen.<\/p>\nThe outcome<\/h3>\n
\nimages and captures 10,500 signatures on average, every month through Re-flow, without worrying about storage or printing costs. Masses of data stored on a secure, reliable
\nsystem that operates around the clock with no downtime.<\/p>\n
\nM.V. Kelly<\/span><\/p><\/blockquote>\nCase Study: Norcon Construction<\/h3>\n
\nSouth-East. Boasting 50 years of combined experience in the industry, the family-run business has fostered a reputation for providing superb services in domestic and commercial construction services.<\/p>\nWhat was the challenge?<\/h3>\n
\neffectively enforce compliance through paper forms and siloed modes of communication, while manual form delivery caused delays in rectifying nonconformances.<\/p>\nThe solution<\/h3>\n
\ntransition as seamless as possible. Forms can be custom built to resemble existing paper forms and field management software can be fully customised to match a business\u2019s branding, language and working processes.<\/p>\nThe outcome<\/h3>\n
\nRichard Barker, HSE Manager, Norcon Construction<\/span><\/p><\/blockquote>\nCase Study: MW Benney<\/h3>\n
The challenge<\/h3>\n
\nhindered by the inefficiencies of antiquated paper systems. Teams were spending unnecessary amounts of time on tedious processes which was holding back the business from evolving.<\/p>\nThe solution<\/h3>\n
\nlocation, PDFs and more. All this gets fed back to the office instantly, allowing dashboard users to stay current, informed and in control.<\/p>\n
\nproviding powerful insights that can be easily shared with clients, colleagues and stakeholders. The ability to export and share the data they want means everyone knows what\u2019s ahead – the opportunities to take advantage of and the challenges to tackle.<\/p>\nThe outcome<\/h3>\n
\ncommunication have brought a 20% increase in auditability, meaning the business can stay on top of potential risks as they emerge, with HSE reporting increasing by 50%.<\/p>\n
\nrespective roles have been able to do more with their time, enabling the business to grow and thrive in a way that it never could with a paper system.<\/p>\n