{"id":103818,"date":"2022-01-18T15:16:37","date_gmt":"2022-01-18T15:16:37","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=103818"},"modified":"2022-01-18T15:16:37","modified_gmt":"2022-01-18T15:16:37","slug":"social-housing-residents","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/health-safety-news\/social-housing-residents\/103818\/","title":{"rendered":"Standards to be improved for social housing residents"},"content":{"rendered":"<h2>Social housing residents will be better protected and listened to, assures Minister for Rough Sleeping and Housing Eddie Hughes<\/h2>\n<p><a href=\"https:\/\/www.gov.uk\/government\/publications\/the-charter-for-social-housing-residents-social-housing-white-paper\" target=\"_blank\" rel=\"noopener noreferrer\">The Social Housing White Paper<\/a> will make sure that tenants are safe, live in good quality homes and are listened to. There will also be a review of social housing staff training and qualifications to ensure that residents\u2019 complaints are taken seriously. Residents will be encouraged to discuss <a href=\"https:\/\/www.pbctoday.co.uk\/news\/planning-construction-news\/social-housing-disrepair-2\/96244\/\" target=\"_blank\" rel=\"noopener noreferrer\">the future of social housing<\/a>.<\/p>\n<h3>Driving standards<\/h3>\n<p>Ultimately the review wants to drive up standards. It aims to make sure that social housing staff are well equipped to really support tenants. This includes dealing effectively with complaints and ensuring that homes are of a high standard.<\/p>\n<h3>Training and qualifications<\/h3>\n<p>The Social Housing White Paper Professionalisation Review will look at the existing qualifications available for staff.\u00a0 Various parties such as <a href=\"https:\/\/www.pbctoday.co.uk\/news\/health-safety-news\/bristol-landlord-fined\/90418\/\" target=\"_blank\" rel=\"noopener noreferrer\">landlords<\/a>, residents and trade bodies will be able to offer suggestions on qualifications they deem relevant and useful. Additional training is likely to be needed.<\/p>\n<h3>Speaking up<\/h3>\n<p>The government is urging social housing residents to give their opinion on the review. Residents are also encouraged to speak about their experiences with social housing staff. This is especially important in light of the <a href=\"https:\/\/www.pbctoday.co.uk\/news\/guides-reviews\/fire-safety-post-grenfell-2\/101943\/\" target=\"_blank\" rel=\"noopener noreferrer\">Grenfell tragedy<\/a> when thousands of residents complained that their landlords were treating them without any respect or courtesy.<\/p>\n<p>The latest English Housing Survey report shows that more than 59% of social housing residents who complained about their housing conditions were not satisfied with the response they were given.\u00a0 Generally speaking, the Housing Ombudsman has seen a 139% increase in complaints in the past year.<\/p>\n<h3>\u2018They are not listened to or treated with respect\u2019<\/h3>\n<p>Minister for Rough Sleeping and Housing Eddie Hughes MP said:<\/p>\n<p>\u201cToo many social housing residents have told me they feel like they are not listened to or treated with respect \u2013 raising complaints time and time again only for the problems not to be fixed.<\/p>\n<p>\u201cThis needs to stop. This review announced today will drive up the standard of services received by residents, making sure their concerns are taken seriously and they have somewhere safe to live.<\/p>\n<p>\u201cThe review is a key element of our Social Housing White Paper, which is bringing forward wide-ranging improvements for tenants.\u201d<\/p>\n<h3>\u2018Home is the foundation on which we all build our lives\u2019<\/h3>\n<p>Chartered Institute for Housing CEO Gavin Smart said:<\/p>\n<p>\u201cAs the professional body for housing, CIH is delighted to be involved with DLUHC\u2019s Professionalisation Review. Home is the foundation on which we all build our lives, our experience during the Covid-19 pandemic has reinforced just how important home is.<\/p>\n<p>\u201cWe are pleased to have the opportunity to take part in the review to help make sure that housing professionals have the right tools to deliver good quality homes and services with people at the heart.\u201d<\/p>\n<h3>Feedback<\/h3>\n<p>Resident feedback has been incorporated into the Social Housing White Paper: Charter for Social Housing Residents.<\/p>\n<p>The Department for Levelling Up, Housing and Communities is reviewing the Decent Homes Standard, which sets out what makes a good and decent home and is considering whether this needs to be updated.<\/p>\n<p>The Charter wants tenants to know how to raise concerns, and to be confident that the landlord will rectify the problem quickly and fairly.<\/p>\n<p>Soon the government will also bring forward new legislation to strengthen consumer regulation of the sector.<\/p>\n<p>The working group will include representatives from the Chartered Institute for Housing, tenant engagement experts TPAS as well as North Star Housing Group and Sanctuary Housing.<\/p>\n<p>Landlords, residents and other interested parties can contribute to the Social Housing White Paper Professionalisation Review by emailing:\u00a0 <a href=\"Professionalisation.Review@communities.gov.uk\" target=\"_blank\" rel=\"noopener noreferrer\">Professionalisation.Review@communities.gov.uk<\/a>.<\/p>\n<div class=\"mk-custom-module-container\">\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Social housing residents will be better protected and listened to, assures Minister for Rough Sleeping and Housing Eddie Hughes.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[309],"tags":[908,276,571,656,579,570],"stakeholder_rel_tag":[],"contributor_rel_tag":[],"class_list":{"0":"post-103818","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-health-safety-news","7":"tag-economy","8":"tag-government","9":"tag-housing-crisis","10":"tag-housing","11":"tag-infrastructure","12":"tag-social-housing"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Standards to be improved for social housing residents<\/title>\n<meta name=\"description\" content=\"Social housing residents will be better protected and listened to, assures Minister for Rough Sleeping and Housing Eddie Hughes\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pbctoday.co.uk\/news\/health-safety-news\/social-housing-residents\/103818\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Standards will improve for social housing residents\" \/>\n<meta property=\"og:description\" content=\"Social housing residents will be better protected and listed to assures Minister for Rough Sleeping and Housing Eddie Hughes\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pbctoday.co.uk\/news\/health-safety-news\/social-housing-residents\/103818\/\" \/>\n<meta property=\"og:site_name\" content=\"Planning, Building &amp; 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