{"id":155103,"date":"2025-09-12T07:23:58","date_gmt":"2025-09-12T06:23:58","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=155103"},"modified":"2025-09-11T14:53:55","modified_gmt":"2025-09-11T13:53:55","slug":"transformation-from-ground-up-rethinking-operations-highways-civils","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/digital-construction-news\/transformation-from-ground-up-rethinking-operations-highways-civils\/155103\/","title":{"rendered":"Transformation from the ground up: Rethinking operations in highways and civils"},"content":{"rendered":"<h2>Companies operating within UK infrastructure have the constant need to evolve, with multiple challenges demanding long-term flexibility \u2013 from tightening regulations and the increased safety demands of the Building Safety Act to the pressures of rising costs and the threat of stretched workforces.<\/h2>\n<p>In their article, the \u2018<a href=\"https:\/\/www.abcivils.co.uk\/top-10-big-civil-engineering-companies\/\" target=\"_blank\" rel=\"noopener\">Top 10 Big Civil Engineering Companies Revolutionising Infrastructure in 2025<\/a>\u2019, AB Civils and Groundworks highlighted companies excelling in the \u2018<a href=\"https:\/\/www.abcivils.co.uk\/top-10-big-civil-engineering-companies\/#:~:text=adoption%20of%20digital%20solutions\" target=\"_blank\" rel=\"noopener\">adoption of digital solutions<\/a>\u2019.<\/p>\n<p>While the article included examples of businesses embracing the \u2018headline acts\u2019 of infrastructure software, all of which require specialist support \u2013 digital twins, BIM, and the IoT \u2013 there is another side of digital transformation that has its own significant impact&#8230;<\/p>\n<p>Field management software, which addresses:<\/p>\n<ul>\n<li>The management of engineers, operatives, and assets<\/li>\n<li>Streamlining officed-based admin<\/li>\n<li>Compliance procedures<\/li>\n<li>Collecting data and KPIs from sites<\/li>\n<\/ul>\n<p>This is digital transformation \u2018from the ground up\u2019 \u2013 focusing not on design and the initial planning stages for projects, but on making life safer, more efficient, and more compliant for those working on sites \u2013 and everyone organising them.<\/p>\n<h3>Common challenges addressed by a \u2018ground up\u2019 digital transformation<\/h3>\n<p>Firms across highways and civils will recognise some of the following day-to-day issues, all of which ultimately have a drag on productivity.<\/p>\n<p>Though some might consider them \u2018par for the course\u2019, they really don\u2019t have to be:<\/p>\n<ul>\n<li>Fragmented communication: updates, reports, and information requests coming in via calls, texts, emails, or paperwork \u2013 often needlessly, due to miscommunication or confusion.<\/li>\n<li>Slow manual processes: operatives filling out forms on paper, supervisors chasing signatures, and office teams duplicating data into spreadsheets.<\/li>\n<li>Disjointed systems: one tool for scheduling, another for audits, another for HR, and none fully integrated, therefore lacking the streamlining boosts of using connected systems.<\/li>\n<li>Safety blind spots: leaders find it difficult to track trends, and analyse risks without clear, consistent data.<\/li>\n<\/ul>\n<figure id=\"attachment_155109\" aria-describedby=\"caption-attachment-155109\" style=\"width: 696px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-155109\" src=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-1024x538.jpg\" alt=\"Re-flow provides digital construction solutions\" width=\"696\" height=\"366\" srcset=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-1024x538.jpg 1024w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-300x158.jpg 300w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-768x403.jpg 768w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-1536x806.jpg 1536w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-2048x1075.jpg 2048w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-800x420.jpg 800w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-696x365.jpg 696w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-1068x561.jpg 1068w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-1920x1008.jpg 1920w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-610x320.jpg 610w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-04-scaled.jpg 2000w\" sizes=\"auto, (max-width: 696px) 100vw, 696px\" \/><figcaption id=\"caption-attachment-155109\" class=\"wp-caption-text\">\u00a9Re-flow<\/figcaption><\/figure>\n<h3>What is a digital \u2018operational transformation\u2019?<\/h3>\n<p>In the context of highways and civils operations, a digital \u2018operational transformation\u2019 means:<\/p>\n<ul>\n<li>Using technology to enable better performance out of field workers by streamlining the time-consuming processes we just mentioned \u2013 the form filling, collecting evidence (of defects, for example, via photos).<\/li>\n<li>Using software to solidify, speed up, and improve the operational workflow, making life easier for operatives while raising safety and compliance standards at the same time.<\/li>\n<li>Leveraging the power of a browser dashboard and a phone app (accessible on devices people already own, which reduces outlay and risk) to generate a seamless flow of data between sites and offices.<\/li>\n<\/ul>\n<p>All of this allows for complete visibility of work progress from the office and for a complete audit trail and set of records \u2013 logged, accountable to users, filterable, and useful for reporting compliance and completed work to major contractors and local authorities.<\/p>\n<h3>What does a digital \u2018operational transformation\u2019 involve?<\/h3>\n<p>At its core, transformation involves three elements:<\/p>\n<ol>\n<li>Digitisation of workflows: replacing paper and siloed systems with digital processes that flow end to end \u2013 from setting up jobs, to finishing them, checking them, and creating reports.<\/li>\n<li>Clarity of data: giving leaders the ability to see the true picture of what\u2019s happening on sites in real time.<\/li>\n<li>Ease of use: ensuring that software tools are genuinely simple for operatives and supervisors to adopt, so that information is captured accurately without being a burden. Completing tasks (RAMS etc) becomes much more instinctive as a result.<\/li>\n<\/ol>\n<p>When these principles are in place, businesses gain visibility and the chance to be proactive. Issues are flagged early, decisions are evidence-based, and teams work with greater confidence.<\/p>\n<p>When these improvements to the workflow are repeated day in, day out, the word \u2018transformation\u2019 soon seems to be an understatement.<\/p>\n<figure id=\"attachment_155110\" aria-describedby=\"caption-attachment-155110\" style=\"width: 696px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-155110\" src=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-1024x538.jpg\" alt=\"\" width=\"696\" height=\"366\" srcset=\"https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-1024x538.jpg 1024w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-300x158.jpg 300w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-768x403.jpg 768w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-1536x806.jpg 1536w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-2048x1075.jpg 2048w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-800x420.jpg 800w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-696x365.jpg 696w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-1068x561.jpg 1068w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-1920x1008.jpg 1920w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-610x320.jpg 610w, https:\/\/www.pbctoday.co.uk\/news\/wp-content\/uploads\/2025\/09\/5675-Article-images-Transformation-from-the-ground-up-1200x630-05-scaled.jpg 2000w\" sizes=\"auto, (max-width: 696px) 100vw, 696px\" \/><figcaption id=\"caption-attachment-155110\" class=\"wp-caption-text\">\u00a9Re-flow<\/figcaption><\/figure>\n<h3>Case studies: transformation in practice<\/h3>\n<p>Plenty of highways and civils businesses have <a href=\"https:\/\/www.pbctoday.co.uk\/news\/digital-construction-news\/construction-software-news\/video-advantex-review-of-re-flow-field-management\/153764\/\" target=\"_blank\" rel=\"noopener\">already made this shift<\/a>, showing how operational transformation translates into measurable results.<\/p>\n<h4>Toppesfield<\/h4>\n<p>The UK\u2019s largest independent surfacing contractors were facing challenges with the consistency and flow of information back to the office. They were looking for a solution that would be easy for their operatives to use, provide consistent information, and improve their workflow. They adopted Re-flow Field Management to unify their operations, an impactful solution that has helped raise safety standards (e.g., defect reporting is up 90%) and gather real-time information.<\/p>\n<p>Other improvements:<\/p>\n<ul>\n<li>The team were able to build KPIs around near hit reporting so they could learn from potential risks and mitigate them. Reporting is now at record levels.<\/li>\n<li>Any site information changes are shared on the app immediately.<\/li>\n<\/ul>\n<p>Toppesfield have achieved near-perfect form compliance, with accurate, on-time submissions that support both safety and operational efficiency:<\/p>\n<blockquote><p>\u201cWe can change the way forms look for users&#8230; All of a sudden, [operatives are] answering the right questions \u2014 and we get the information we need.\u201d &#8211; Sam Hennessy, business improvement manager at Toppesfield<\/p><\/blockquote>\n<h4>MV Kelly<\/h4>\n<p>An award-winning construction and civil engineering company, with over 2,000 operatives undertaking various works on a mass scale across the nation, MV Kelly wanted to streamline communication, address manual processes and their resultant bottlenecks, and improve data from sites.<\/p>\n<p>They now send 15,000 forms, 18,000 images, and capture 10,500 signatures on average every month through Re-flow. And with a hassle-free system, operatives no longer see health and safety enforcement as burdensome. Compliance has been revolutionised:<\/p>\n<blockquote><p>\u201cRe-flow has made it easier to complete safety forms. Operatives are requesting forms to go on to Re-flow\u2026They actually want more forms on site because they\u2019re realising how it\u2019s benefiting them as much as it\u2019s benefiting us in the office.\u201d<br \/>\n&#8211; Sarah Duffy, safety administration manager at MV Kelly<\/p><\/blockquote>\n<h3>The next step in field management<\/h3>\n<p>The examples above demonstrate that with the right approach, operational transformation can be achievable, impactful, and essential.<\/p>\n<p>Want more detail into these digital transformations? Watch the case studies with MV Kelly and Toppesfield to see how each business is gaining huge value from Re-flow.<\/p>\n<div class=\"mk-custom-module-container\">\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Re-flow discuss their digital construction solutions for highways and civils works, with evidence from use.<\/p>\n","protected":false},"author":32,"featured_media":155118,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[141293],"tags":[464,688,172727,665],"stakeholder_rel_tag":[172506],"contributor_rel_tag":[],"class_list":{"0":"post-155103","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-digital-construction-news","8":"tag-contributor-profile","9":"tag-digital-construction","10":"tag-featured","11":"tag-project-management","12":"stakeholder_rel_tag-re-flow"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Transformation from the ground up: 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