{"id":166240,"date":"2026-10-01T15:21:10","date_gmt":"2026-10-01T14:21:10","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=166240"},"modified":"2026-10-01T15:21:10","modified_gmt":"2026-10-01T14:21:10","slug":"glider-virtual-helpdesk-join-forces-bring-asset-intelligence-everyday-building-operations","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/digital-construction-news\/glider-virtual-helpdesk-join-forces-bring-asset-intelligence-everyday-building-operations\/166240\/","title":{"rendered":"Glider and Virtual Helpdesk join forces to bring Asset Intelligence into everyday building operations"},"content":{"rendered":"

Glider Technology and Virtual Helpdesk have announced a strategic partnership that will help asset owners maintain accurate, trusted and auditable building information throughout the operational life of their estates<\/h2>\n

The partnership brings together Glider’s Asset Intelligence discipline<\/a> with VHD’s established facilities and asset management platform, creating a stronger link between asset information, planned and reactive maintenance, compliance activities and operational performance.<\/p>\n

For asset owners, the result is greater confidence that critical building information remains current, accessible and verifiable long after construction handover, supporting compliance, safety and informed decision-making across the estate.<\/p>\n

Why does the built environment need Asset Intelligence?<\/h3>\n

For many organisations, building information is treated as a project deliverable rather than an operational asset. Significant effort goes into creating handover information, only for it to become disconnected from day-to-day building management over time. As assets are replaced, contractors change, and compliance requirements evolve, records can quickly become fragmented, outdated or difficult to access. The challenge for asset owners is not simply receiving information at handover, but ensuring it remains accurate, trusted and usable throughout the life of the building.<\/p>\n

Glider calls this discipline Asset Intelligence: the discipline that ensures the people responsible for buildings can find, trust and act on the information they need to keep them safe, compliant and performing<\/a>. It spans the whole life of a building, from design and construction through to disposal, and most of that life is spent in operation, where this partnership focuses. By keeping information structured, governed and easy to use, asset owners can make better operational decisions and demonstrate compliance with greater confidence.<\/p>\n

VHD partnership adds information governance to the mix<\/h3>\n

The partnership with VHD extends this by connecting governed asset information with the operational processes that continuously generate new data, including inspections, statutory compliance activities, certifications and both reactive and planned preventive maintenance.<\/p>\n

Under the partnership, VHD will continue to provide the operational tools that facilities and estate teams rely on to manage maintenance, compliance and service delivery across their estates. Glider will provide the governed record that keeps asset data structured, validated, and accessible throughout each building’s lifecycle.<\/p>\n

The two companies are also exploring deeper technical integration between their platforms, so that the day-to-day work VHD carries out in the field feeds straight back into Glider\u2019s governed record, keeping it accurate and up to date.<\/p>\n

Combining information governance with operational asset management gives organisations better compliance, less information risk, and more value from their building data.<\/p>\n

\u201cMost organisations only really think about their building information twice: when it’s built, and when something’s gone wrong,” said Nick Hutchinson, founder and managing partner at Glider.<\/p>\n

“Everything in between gets left to chance. Partnering with VHD means the people running a building day to day are working from information they can trust, not just when it’s handed over, but for as long as it’s in use.”<\/p>\n

Rob Nicoll, director at Virtual Helpdesk, added: “Our customers depend on VHD to manage maintenance, compliance and day-to-day operations across their estates.<\/p>\n

\u201cWorking with Glider means the information behind that work is just as reliable as the work itself. Together, we’re giving asset owners a more accurate, reliable view of their buildings and more confidence in the information they rely on every day.”<\/p>\n

\n<\/div>","protected":false},"excerpt":{"rendered":"

The partnership brings together Glider’s Asset Intelligence discipline with VHD’s established facilities and asset management 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