{"id":23442,"date":"2016-04-06T12:16:18","date_gmt":"2016-04-06T12:16:18","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=23442"},"modified":"2016-04-06T12:16:18","modified_gmt":"2016-04-06T12:16:18","slug":"online-planning-objection-process-needs-improving","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/planning-construction-news\/online-planning-objection-process-needs-improving\/23442\/","title":{"rendered":"Online planning objection process needs improving"},"content":{"rendered":"<h2><span>Research has revealed only a third of councils provide a good or very good service for residents objecting to planning applications\u2026<\/span><\/h2>\n<p>A new survey has revealed shortfalls in the online planning objection process. Public sector ICT representative body <a href=\"https:\/\/www.socitm.net\/\" target=\"_blank\"><span>Socitm<\/span><\/a> found only a third of councils provide a good or very good service.<\/p>\n<p>Most of the problems appear to stem from poor integration of third party software into websites. This, Socitm said, was affecting the quality of the customer journey.<\/p>\n<p>The report, <a href=\"https:\/\/www.socitm.net\/research-improvement\/research\/better-connected-2015-2016\" target=\"_blank\"><span>\u2018Better Connected\u2019<\/span><\/a>, stated: \u201cVery few councils customise the implementation of the planning system, even in the simplest of ways, and this seriously affects the customer experience.<\/p>\n<p>\u201cMany were let down, for example, by the restrictions of the search function within the planning system.\u201d<\/p>\n<p>Concerns were also raised about the lack of information provided over the scope of what planning officers are legally allowed to consider when deciding or making recommendations.<\/p>\n<p>Additionally, the survey found almost no council provided information that could help complainants at the point of completing the comments form.<\/p>\n<p>Other criticisms included the use of maps by councils. This, Socitm said, slowed the process and were often deemed unusable.<\/p>\n<p>Also highlighted was the amount of jargon still being used on planning pages, although this has reduced.<\/p>\n<p>Socitm warned there was a lack of understanding over the wording on some sites, which failed to make it clear councils would publish names and addresses\u2014even if they stated they would not display personal data.<\/p>\n<p>Socitm said: \u201cMost members of the public will not be able to differentiate between \u2018personal data\u2019 (meaning e-mail address, phone number etc) and their name and address which is not considered personal data for planning purposes.\u201d<\/p>\n<p>Among the councils commended for showing good practice were Eden, Edinburgh, Flintshire, Preston, Rushmoor, Southampton and West Berkshire.<\/p>\n<div class=\"mk-custom-module-container\">\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Research has revealed only a third of councils provide a good or very good service for residents objecting to planning applications\u2026 A new survey has revealed shortfalls in the online planning objection process. Public sector ICT representative body Socitm found only a third of councils provide a good or very good service. Most of the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[304],"tags":[],"stakeholder_rel_tag":[],"contributor_rel_tag":[],"class_list":{"0":"post-23442","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-planning-construction-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Online planning objection process needs improving | Planning, Building &amp; Construction Today<\/title>\n<meta name=\"description\" content=\"Research has revealed only a third of councils provide a good or very good service for residents objecting to planning applications\u2026\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pbctoday.co.uk\/news\/planning-construction-news\/online-planning-objection-process-needs-improving\/23442\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online planning objection process needs improving\" \/>\n<meta property=\"og:description\" content=\"Research has revealed only a third of councils provide a good or very good service for residents objecting to planning applications\u2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pbctoday.co.uk\/news\/planning-construction-news\/online-planning-objection-process-needs-improving\/23442\/\" \/>\n<meta property=\"og:site_name\" content=\"Planning, Building &amp; 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