{"id":38328,"date":"2018-02-06T09:43:36","date_gmt":"2018-02-06T09:43:36","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=38328"},"modified":"2018-02-06T09:43:36","modified_gmt":"2018-02-06T09:43:36","slug":"new-dialogue-launched-into-ombudsman-for-housing","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/hr-skills-news\/new-dialogue-launched-into-ombudsman-for-housing\/38328\/","title":{"rendered":"New dialogue launched into Ombudsman for housing"},"content":{"rendered":"

Ombudsman Services (OS) has today (6 February) announced that it will withdraw from complaints handling in the property sector as it launches a major dialogue with consumers to help tackle an \u2018imbalance in power\u2019 in the housing sector<\/h2>\n

The not-for-profit organisation, which is the largest multi-sector Ombudsman in the UK, will work with charities, consumer groups, property professionals and the public on a major report around the creation of a single housing ombudsman for submission to the Ministry of Housing, Communities and Local Government (MHCLG)<\/a> in the spring.<\/p>\n

In the meantime, OS will begin a managed withdrawal from the current schemes it operates for surveyors, managing agents, estate agents and letting agents by 6 August 2018.<\/p>\n

OS envisages a model similar to that outlined by Secretary of State Sajid Javid<\/a>\u00a0in his November National House Building Council (NHBC) speech,\u00a0which echoes the model currently used in the Finance and Energy sectors; an effective regulator supported by a single ombudsman and a\u00a0strong advice and advocacy service for consumers.<\/p>\n

To ensure that the new model addresses issues currently faced by consumers, OS wants to consult with the public about the shape of the service, understand key \u2018pain points\u2019 for renters, tenants and home-buyers and model potential demand.<\/p>\n

Commenting on the announcement, Chief Ombudsman Lewis Shand Smith said:\u00a0\u201cRedress in the housing sector is a really confusing picture for all involved. The patchwork of ADR and ombudsman schemes is a mystery to consumers and therefore is incredibly difficult for them to navigate.<\/p>\n

\u201cWe are ceasing what we\u2019re currently doing in the housing sector in a professional and planned way, because we believe it is not adding value.\u00a0 Rather than continue to offer a broken solution to a broken market, we are stepping away to listen to what consumers actually want.<\/p>\n

\u201cThere are models in other sectors that work far better \u2013 for instance the single ombudsman model in financial services and the scheme we operate in energy which handles around 40,000 complaints every year.<\/p>\n

\u201cWe fully support Sajid Javid regarding the need for a single ombudsman for housing \u2013 only then will the housing sector be able to restore trust and ensure that consumers get a much better standard of service.<\/p>\n

\u201cHousing is one of the biggest issues we face as a nation and a fair, balanced, redress system will make sure that it serves the whole of society. We want to work to develop a model that works for everyone.\u201d<\/p>\n

More details of the dialogue will be announced in March.<\/p>\n

\n<\/div>","protected":false},"excerpt":{"rendered":"

Ombudsman Services (OS) has today (6 February) announced that it will withdraw from complaints handling in the property sector as it launches a major dialogue with consumers to help tackle an \u2018imbalance in power\u2019 in the housing sector<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[285],"tags":[276,656,661],"stakeholder_rel_tag":[],"contributor_rel_tag":[],"class_list":{"0":"post-38328","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hr-skills-news","7":"tag-government","8":"tag-housing","9":"tag-hr"},"acf":[],"yoast_head":"\nNew dialogue launched into Ombudsman for housing | Planning, Building & Construction 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