{"id":50088,"date":"2018-12-11T13:52:05","date_gmt":"2018-12-11T13:52:05","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=50088"},"modified":"2018-12-11T13:52:05","modified_gmt":"2018-12-11T13:52:05","slug":"consumer-code-for-home-builders-approval","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/building-control-news\/consumer-code-for-home-builders-approval\/50088\/","title":{"rendered":"Consumer Code for Home Builders secures approval from CTSI"},"content":{"rendered":"

The Consumer Code for Home Builders, which sets customer service standards for the marketing, purchase, and sale of new homes, has been approved by the Chartered Trading Standards Institute<\/a> (CTSI)<\/h2>\n

Following the completion of the CTSI Consumer Codes Approval Scheme process, the Consumer Code for Home Builders (CCHB) is one of the largest industries ever covered by a CTSI approved Code and has undergone particularly robust scrutiny as a result.<\/p>\n

The CCHB is the leading provider of service standards for the new homes market, covering over 90% of homes built in the UK. Home builders covered by the main warranty bodies, NHBC, Premier Guarantee<\/a> and LABC Warranty, must comply with the Code\u2019s requirements, which are designed to make the home buying process fair and transparent.<\/p>\n

Being a CTSI code sponsor gives home buyers added confidence that the code is robust and meets the high expectations set by CTSI.<\/p>\n

CCHB Chairman, Noel Hunter, said: \u201cSecuring independent approval from CTSI endorses the work done by the Consumer Code to date to drive up customer service standards in the home building industry<\/a> and provide the tools and training housebuilders need to offer the best service to their customers.<\/p>\n

\u201cThe detailed inspection completed by CTSI offers considerable assurance that the Consumer Code is sound, both to home buyers looking for support, and to builders and their agents seeking to improve standards.\u201d<\/p>\n

In order to secure CTSI approval, the Consumer Code for Home Builders was independently examined by experienced auditors who were looking for evidence that the code could\u00a0influence and raise standards across its membership; monitor compliance and have appropriate measures to respond where non-compliance is found; that there was access to an independent dispute resolution scheme for any complaints raised with a member that isn\u2019t resolved; and that the Code can keep pace with changing market and industry practices and expectations.<\/p>\n

The auditors\u2019 findings also confirm that the Management Board of the Code\u00a0is committed to raising the awareness among consumers to the protections the Code provides.<\/p>\n

CTSI Head of Client and Commissioning Sue Steward added: \u201cBuying a new home<\/a> can be a stressful experience. The Consumer Code for Home Builders provides essential reassurance for new home buyers that their rights are protected and that they can seek redress should a home builder fail to meet the pre-sales, purchase and after-sales requirements set out in the Code.<\/p>\n

\u201cThrough our assessment, the Consumer Code has demonstrated good governance and fair practices, and we are confident in the Code\u2019s approach to supporting consumers.<\/p>\n

\u201cI\u2019d like to welcome the Consumer Code for Home Builders to our Consumer Codes Scheme, and look forward to working with them for years to come.\u201d<\/p>\n

\n<\/div>","protected":false},"excerpt":{"rendered":"

The Consumer Code for Home Builders, which sets customer service standards for the marketing, purchase, and sale of new homes, has been approved by the Chartered Trading Standards Institute (CTSI).<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[306],"tags":[429,568,572,569,656],"stakeholder_rel_tag":[],"contributor_rel_tag":[],"class_list":{"0":"post-50088","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-building-control-news","7":"tag-building-control","8":"tag-building-regulations","9":"tag-housebuilding","10":"tag-housing-standards","11":"tag-housing"},"acf":[],"yoast_head":"\nConsumer Code for Home Builders secures approval from 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