{"id":53915,"date":"2019-03-13T11:44:25","date_gmt":"2019-03-13T11:44:25","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=53915"},"modified":"2019-03-13T11:44:25","modified_gmt":"2019-03-13T11:44:25","slug":"residents-voices-must-be-heard-post-hackitt","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/building-control-news\/residents-voices-must-be-heard-post-hackitt\/53915\/","title":{"rendered":"Loud and clear: Residents\u2019 voices must be heard post-Hackitt"},"content":{"rendered":"<h2>Following the events of the <a href=\"https:\/\/www.pbctoday.co.uk\/news\/bim-news\/digital-path-safer-buildings\/53357\/\">Grenfell Tower disaster<\/a>, the headlines for the building and development industry have been dominated by a focus on materials. However, discussions on another crucial \u2013 but at times overlooked \u2013 priority for fire safety have also been ramping up: that of resident engagement. <a href=\"https:\/\/www.firstport.co.uk\/about-us\/our-team\">Mark Varley<\/a>, group head of health and safety at FirstPort, takes a look<\/h2>\n<p>As the UK\u2019s largest residential property manager, overseeing 185,000 homes across 3,900 developments, <a href=\"https:\/\/www.firstport.co.uk\/\">FirstPort<\/a> recently responded to a government call for evidence that seeks to understand the importance of good resident engagement, its implications for fire safety, and how standards can be raised across the board.<\/p>\n<p>Effective engagement is one of the most nuanced aspects of property management and is relevant across all forms of building and tenure. The key challenge within the existing system is the fragmentation of health and safety responsibilities between different parties \u2013 the developer, building owner or landlord, property manager and residents.<\/p>\n<p>It is building owners that, post-Hackitt, are set to become dutyholders for health and safety. To perform this role effectively, they need greater oversight and access to homes within buildings to keep their occupants safe.\u00a0 Our role, as property managers, is to make sure that we foster the good relationships and genuine trust with residents that make this job easier \u2013 and ultimately keeps buildings safe.<\/p>\n<h3>Working in tandem<\/h3>\n<p>It\u2019s only through good engagement with both the supply chain and residents that property managers will be able to support dutyholders properly.<\/p>\n<p><a href=\"https:\/\/www.gov.uk\/government\/publications\/independent-review-of-building-regulations-and-fire-safety-final-report\">Dame Judith\u2019s findings emphasise<\/a> the need for transparency and scrutiny over health and safety throughout a building\u2019s lifetime \u2013 this is what she calls the \u2018golden thread\u2019. Dutyholders therefore need thorough oversight of contractors\u2019 activity from day one \u2013 starting with initial blueprints, and continuing through a paper trail documenting all subsequent interventions in the building fabric.<\/p>\n<p>To be robust, this must include activity both within communal areas and individual dwellings. Experienced property managers are well placed to track this information on behalf of dutyholders, but need to be given the necessary rights to manage the responsibility. In future, this will very possibly involve rights to go \u2018behind the flat front door\u2019 and ensure safety standards are being met in individual dwellings as well as in common areas. <a href=\"https:\/\/www.pbctoday.co.uk\/news\/building-control-news\/security-in-refurbishment\/44012\/\">This is a sensitive topic<\/a>, which makes fostering good relationships and genuine trust with residents even more critical.<\/p>\n<h3>Building trust<\/h3>\n<p>Building this trust depends on having a personable and responsive approach and on cultivating strong relationships. Some residents will always be more open to this than others, and it\u2019s part of our job to make sure we engage those who are hard to reach.<\/p>\n<p>Proposals have been put forward for more robust and standardised strategies \u2013 and we support this. However, it\u2019s vital that engagement doesn\u2019t become a \u2018tick-box\u2019 exercise \u2013 resident engagement is an inexact science and strategies should be tailored at each development. Crucially, better practice doesn\u2019t always mean more engagement; rather, it requires meaningful communication with residents, in the way that is most effective for them. This comes through being proactive, using clear and good quality communication to minimise hazards and helping residents manage the risks in their homes.<\/p>\n<p>Our response to the government\u2019s call for evidence outlined our belief that engagement should be collaborative, inclusive and personal. This means being <a href=\"https:\/\/www.pbctoday.co.uk\/news\/building-control-news\/hackitt-review-mutuals-policy\/53429\/\">responsive to feedback<\/a> and encouraging involvement and choice over health and safety matters where we can. It means engaging all residents and making sure that issues are decided fairly and democratically. And it means tailoring engagement to the specific needs and circumstances of residents.<\/p>\n<h3>Allocating responsibilities<\/h3>\n<p>Adopting this approach to better resident engagement enables us to support dutyholders for health and safety. However, at the same time, we need to recognise that engagement can sometimes only go so far. The division of risk is a fundamental aspect of whole-building safety \u2013 and while resident engagement can help maintain this, there are times when greater intervention is required.<\/p>\n<p>This needs to be considered in the context of wider reform to the residential property system, including of the leasehold and management systems. While the response to Hackitt is ongoing, large parts of these frameworks are also under review, with an emphasis \u2013 quite rightly \u2013 on giving consumers more involvement and control over their homes. While we welcome this aim, it\u2019s important to recognise that more control can lead to onerous responsibilities for resident management companies \u2013 including significant fire safety obligations.<\/p>\n<p>This is a complex puzzle, and we need clear guidance from government on how responsibility for fire <a href=\"https:\/\/www.pbctoday.co.uk\/news\/building-control-news\/grenfell-55-times-more-flammable\/51259\/\">safety will be divided<\/a>. It\u2019s critical that the obligations of dutyholders for health and safety are supported by rights to identify, manage and remediate risks.<\/p>\n<p>The sector needs certainty over the mechanisms through which building owners as dutyholders and their property management teams can take a whole building approach to managing health and safety \u2013 ensuring that residents\u2019 voices are heard, but that new dutyholders also have appropriate oversight where they need to.<\/p>\n<p>While we are moving in the right direction, for example with anticipated new rights to go \u2018beyond the flat front door\u2019, it is crucial that reform is considered from all perspectives if we are to achieve Hackitt\u2019s objectives, and keep our buildings safe.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Mark Varley\u00a0<\/strong><\/p>\n<p>Head of Health and Safety<\/p>\n<p><a href=\"https:\/\/www.firstport.co.uk\/\">FirstPort<\/a><\/p>\n<div class=\"mk-custom-module-container\">\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Fire safety has been ramping up, that of resident engagement. Mark Varley, group head of health and safety at FirstPort, takes a look.<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[306],"tags":[429,568,9482,110,276,795,432,753],"stakeholder_rel_tag":[],"contributor_rel_tag":[],"class_list":{"0":"post-53915","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-building-control-news","7":"tag-building-control","8":"tag-building-regulations","9":"tag-dame-judith-hackitt","10":"tag-fire-safety-management","11":"tag-government","12":"tag-grenfell-tower","13":"tag-health-safety","14":"tag-safety"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Loud and clear: Residents\u2019 voices must be heard post-Hackitt<\/title>\n<meta name=\"description\" content=\"Fire safety has been ramping up, that of resident engagement. 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