{"id":85395,"date":"2020-11-17T08:49:48","date_gmt":"2020-11-17T08:49:48","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=85395"},"modified":"2020-11-17T08:54:29","modified_gmt":"2020-11-17T08:54:29","slug":"social-housing-landlords-accountable","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/planning-construction-news\/social-housing-landlords-accountable\/85395\/","title":{"rendered":"Charter for social housing to make landlords more accountable"},"content":{"rendered":"

Major reforms to support housing tenants in England and ensure landlords raise standards have been announced today (17 November) by the Housing Secretary, Robert Jenrick<\/h2>\n

The social housing white paper \u2013 \u2018The Charter for Social Housing Residents<\/a>\u2019, sets out reforms that will speed up the complaints procedure for residents by improving access to the Housing Ombudsman<\/a>, reducing decision times and ensuring effective resolution.<\/p>\n

The Charter will also make landlords more accountable for the services they deliver, including access to a new information scheme for tenants of housing associations and introducing a set of tenant satisfaction measures that landlords will have to report against.<\/p>\n

Shaped\u202fby the\u202fviews\u202fof residents across England, including the survivors and bereaved family members of the Grenfell Tower tragedy<\/a>, it also includes a new Charter setting out what every social housing resident should expect from their landlord.<\/p>\n

The social housing white paper delivers on the government\u2019s manifesto pledge to provide greater redress, better regulation and improve the quality of housing<\/a>.<\/p>\n

The government is reforming the Regulator of Social Housing and Housing Ombudsman service to drive the culture change required, backed by legislation where needed.<\/p>\n

Today\u2019s announcement will see a transformation of consumer regulation, ensuring tenants are at the heart of social housing delivery.<\/p>\n

Tenants will get access to quicker and fairer redress so that they are not waiting long months to resolve complaints.<\/p>\n

Alongside publishing the white paper, the Housing Secretary also announced a consultation on mandating smoke and carbon monoxide alarms in all rental homes<\/a>.<\/p>\n

The social housing green paper consultation response and response to the call for evidence on the review of regulation is also published today.<\/p>\n

‘Never again’<\/h3>\n

Housing Secretary Rt Hon Robert Jenrick MP, said: \u201cWe are delivering on the commitment we made to the Grenfell community that, never again, would the voices of\u202fresidents go unheard.<\/p>\n

\u201cThis white paper will bring transformational change for social housing residents, giving them a much stronger voice and, in doing so, re-focusing the sector on its social mission.<\/p>\n

\u201cI want to see social housing tenants empowered by a regulatory regime and a culture of transparency, accountability, decency and service befitting of the best intentions and deep roots of social housing in this country.<\/p>\n

\u201cThe new approach and regulatory changes we set out in this white paper will make a measurable difference to the lived experiences of those living in England\u2019s 4 million social homes in the years ahead.\u201d<\/p>\n

\n<\/div>","protected":false},"excerpt":{"rendered":"

Major reforms to support housing tenants in England and ensure landlords raise standards have been announced today (17 November) by the Housing Secretary, Robert Jenrick.<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[304],"tags":[110,276,656,944,747,861,753,570],"stakeholder_rel_tag":[],"contributor_rel_tag":[],"class_list":{"0":"post-85395","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-planning-construction-news","7":"tag-fire-safety-management","8":"tag-government","9":"tag-housing","10":"tag-landlords","11":"tag-property","12":"tag-rental-sector","13":"tag-safety","14":"tag-social-housing"},"acf":[],"yoast_head":"\nCharter for 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