{"id":91889,"date":"2021-04-14T09:58:55","date_gmt":"2021-04-14T08:58:55","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=91889"},"modified":"2021-04-14T09:58:55","modified_gmt":"2021-04-14T08:58:55","slug":"bba-appoints-new-operations-director","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/hr-skills-news\/bba-appoints-new-operations-director\/91889\/","title":{"rendered":"BBA appoints new operations director"},"content":{"rendered":"

Tara Deller-Hoy has been announced as the British Board of Agrem\u00e9nt<\/a>\u2019s (BBA) new operations director, further strengthening the organisation\u2019s senior management team<\/h2>\n

Prior to joining the BBA Tara Deller-Hoy spent 24 years in the rail industry, where her career started as a train driver for Heathrow Express, rising to become operations standards manager before moving to London Overground as head of drivers.<\/p>\n

In 2014 she was seconded to Crossrail<\/a> to recruit and train operational staff after which she moved to South West Trains, successfully updating the organisation\u2019s management structure and overseeing 1,200 drivers and 13 depots with a budget of \u00a355m before moving to West Midlands Trains as head of workforce strategy.<\/p>\n

Deller-Hoy brings with her solid experience in managing large operations and workforces, with a particular focus on staff development and operational change<\/p>\n

In her new role at the BBA, she is responsible for directing and coordinating resources to deliver the company\u2019s policies, goals and objectives to ensure the highest level of customer satisfaction, with a focus on the implementation of client-centric business guidelines and strategies to ensure exceptional customer experience across the board.<\/p>\n

Deller-Hoy’s role supports chief executive Hardy Giesler and his fellow directors \u2013 including recently appointed technical director professor Bill Hewlett<\/a>.<\/p>\n

A welcomed addition to the management team<\/h3>\n

Hardy said: <\/em>\u201cTara joins the BBA at an exciting time for the business when our focus is firmly on continuous improvement and innovation to serve our industry more efficiently.<\/p>\n

\u201cWith a solid footing in training and development, Tara\u2019s commitment to the development of people, coupled with her skills in building and implementing operational improvements, will be a welcomed addition to the senior management team.<\/p>\n

\u201cI am delighted to welcome Tara to the BBA and look forward to continue building on the efforts already underway.\u201d<\/p>\n

Tara Deller-Hoy said: “I am really pleased to join the BBA, a well-established organisation undergoing changes which will bring many improvements and enhancements to the business and its clients.<\/p>\n

“I am looking forward to helping lead and shape it as it navigates through these developments.<\/p>\n

“I have always worked within operations and I am very much looking forward to meeting and working with a great team of people.”<\/p>\n

\n<\/div>","protected":false},"excerpt":{"rendered":"

Tara Deller-Hoy has been announced as the British Board of Agrem\u00e9nt\u2019s (BBA) new operations director, further strengthening the organisation\u2019s senior management team.<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[285],"tags":[676,882,661,947,928,705,592],"stakeholder_rel_tag":[172382],"contributor_rel_tag":[],"class_list":{"0":"post-91889","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-hr-skills-news","7":"tag-construction","8":"tag-employment","9":"tag-hr","10":"tag-london","11":"tag-rail-network","12":"tag-sh-bba","13":"tag-skills","14":"stakeholder_rel_tag-bba"},"acf":[],"yoast_head":"\nBBA appoints new operations 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