{"id":94619,"date":"2021-06-10T13:34:48","date_gmt":"2021-06-10T12:34:48","guid":{"rendered":"https:\/\/www.pbctoday.co.uk\/news\/?p=94619"},"modified":"2021-06-10T13:34:48","modified_gmt":"2021-06-10T12:34:48","slug":"new-homes-quality-code","status":"publish","type":"post","link":"https:\/\/www.pbctoday.co.uk\/news\/planning-construction-news\/new-homes-quality-code\/94619\/","title":{"rendered":"New Homes Quality Code launched for consultation"},"content":{"rendered":"

The New Homes Quality Board<\/a> (NHQB) has published its\u00a0draft New Homes Quality Code to help address gaps in existing protections for new build customers<\/h2>\n

The New Homes Quality Code aims to tackle the gaps in existing protections for new build customers.<\/p>\n

The NHQB is the independent body created to oversee a new framework that will drive up quality and service standards in the housebuilding industry<\/a>.<\/p>\n

It will oversee the introduction of the new code and appoint a New Homes Ombudsman Service to provide independent redress for customers not satisfied with their builder or new home.<\/p>\n

Filling the gaps in current protections<\/h3>\n

The New Homes Quality Code<\/a>\u00a0introduces a range of additional conditions for builders to fill the gaps in current protections and ensure that every aspect of a new home purchase, from when a customer walks into a sales office, through to two years after occupation of the home is covered.<\/p>\n

It requires builders to have an effective after care service in place to deal with any issues or \u2018snagging\u2019 problems customers have with their new home.<\/p>\n

It also requires builders to enforce a robust complaints process that responds to customers concerns in a timely manner and to their satisfaction.<\/p>\n

If a customer is not satisfied with how any complaint they have made has been dealt with, they can refer themselves to the independent New Homes Ombudsman<\/a> Service.<\/p>\n

The new Homes Quality Code also:<\/h4>\n