The only platform to manage complaints of damp, condensation and mould in a property
Training Syllabus
1.0 Diagnosing Damp, Condensation and Mould
- 1.1 Recognise the difference between damp and mould
- 1.2 How much moisture do we generate
- 1.3 Effects on our health
- 1.4 What understandable advice can we provide
2.0 Understanding moisture behaviour
- 2.1 Basic requirements for mould
- 2.2 Understanding effective ventilation
- 2.3 Understanding the positioning of furniture
- 2.4 Recognising what mould on contents means
3.0 5Q Approach
- 3.1 Five important questions for residents
- 3.2 Delivering the answers
- 3.3 Generating understandable responses
- 3.4 Recognising when to escalate an issue
4.0 Overview
- 4.1 Delivering guidance in an understandable manner
- 4.2 Enhancing internal team knowledge
- 4.3 Provide immediate effective guidance
- 4.4 Baseline information for internal management
