asbestos removal,

The Asbestos Removal Contractors Association (ARCA) has launched a performance rating app for asbestos removal operatives

The Asbestos Labour Feedback App, (ALFA) enables ARCA member licensed asbestos removal contractors to rate the performance and behaviour of operatives supplied by ARCA labour supply members.

The development has taken a huge effort from the ARCA team and the developers over the last 20 months. This has been due to the complexity of the requirements and the number of parties who can use the app.

The app enables ARCA member licensed asbestos removal contractors to rate short-term operatives over nine categories. Ratings are requested on the last day of an assignment or every two weeks where applicable.

All ratings, from various contractors over a number of assignments, are used to calculate the overall performance rating (calculated once five ratings received) for an operative, which is displayed by stars. An operative’s overall performance rating, and average rating per category, is then available for an ARCA member contractor to view.

ALFA includes:

The reassurance of labour competence

Being able to view an overall performance rating provides reassured of the competency and attitude of an operative.

Performance feedback

An ARCA Member Contractor can rate an operatives’ performance across nine categories, with ratings used to calculate an overall performance rating.

Identifies training needs

Feedback can support an operative’s development and future selection.

Automated system

Using ALFA labour supply agencies can manage jobs and assign operatives, and contractors can view assignments and operatives’ information.

Certificate management

Certificate information for operatives is immediately available within the app and ALFA highlights certificates due to expire, so supporting renewal management.

Supporting better performing labour

Jason Davy, chairman of the ARCA, said: “The Association has a membership of virtually half of all licensed asbestos removal contractors in the UK, and many have told us that their biggest issue is the quality of labour. That is the competence, knowledge, skills and behaviour.”

“Therefore, supporting better performing labour became a key goal for us. The question was how? ARCA already delivers asbestos training and has developed and provides qualifications, needed by the industry.

“So, we held discussions with some member contractors and labour supply members, which resulted in ARCA taking the initiative to resource the development of a performance feedback app.

“A huge thank you to the ARCA team managing this development project, to the members who have supported this project and to the agency operatives who were part of the pilot.”


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