Jackie Ducker appointed as CITB’s new customer and product director

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Jackie Ducker has been appointed as CITB’s new customer and product director to replace Braden Connolly

Jackie Ducker was recently at Ordnance Surve and Kier prior to that. She has a track record in the construction and services sectors and has held a range of business improvement, collaboration, growth and customer experience leadership roles.

Her career started in specialist contracting, including asbestos removal, demolition, and structural repairs. Ducker then moved into regional contracting with Llewellyn Group and property repairs and gas maintenance with Connaught plc.

‘Providing a great experience to customers’

Jackie Ducker, customer and product director at CITB, said: “This is a great time to be joining CITB and I am very proud to have the opportunity to play my part in its future success.

“I am looking forward to meeting everyone and building on the excellent work that the team have delivered.

“Providing a great experience to customers is front and centre of my thinking, so together with my colleagues, our priority will be listening to the needs of the industry and evolving our offer, so that it is targeted and focused on addressing the immediate and emerging needs of the sector.

“My background in construction, along with my energy for getting it right for customers, make this a great opportunity and I am very much looking forward to working together with customers, colleagues and the board to deliver our strategy.”

Sarah Beale, chief executive at CITB, added: “Firstly, I would like to thank Braden, who leaves CITB at the end of July, for his contribution and support over his 14 years with CITB, including the role of product and customer services director, which he has held since July 2017. He leaves with our thanks and very best wishes.

“I am delighted to welcome Jackie and am I confident she will be an excellent addition to CITB. Jackie is joining a great team, her background in construction is welcome and I am sure will really help to give CITB even greater insight and experience required to deliver for the needs of construction employers of all sizes and sectors.

“As we emerge from the pandemic it is essential CITB has the right services and support in place to ensure construction bounces back and becomes more productive and inclusive as an industry.

“Jackie and her customer-focused team will be pivotal.”

Jackie Ducker will step into her new role on 5 July.

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