Civica, a market leader in business-critical software applications, digital solutions and managed services has won a new five-year contract with Alliance Homes Group to implement its cloud-based Housing Cx and Coldharbour community care software systems
This major IT modernisation programme will consolidate the group’s existing internal IT infrastructure.
The new cloud-based systems will boost the efficiency of Alliance Homes’ management operations, reducing costs and maintenance overheads.
The platforms will also help support the group’s wider digital transformation and improve the delivery of services to customers and care services through Alliance Living Care.
Following a thorough consultation process, Alliance Homes selected Civica to update their IT infrastructure to help support its plans to build an additional 1,000 homes and help 1,000 people into work over the next five years.
With the help of Civica, Alliance Homes will move away from an on-premise IT estate to a flexible and scalable cloud-based system. The new platforms will deliver integrated capabilities across CRM, Housing & Asset Management, Care Management, Workforce Management and Digital Services.
Rob Barton, Interim Assistant Director (ICT), Alliance Homes commented: “We looked at the options on the market and chose the Civica Cx and Coldharbour platforms as they provide all the integrated management capabilities we need within one system.
“Civica’s offering stood out as a smarter approach in terms of scalability, mobility and ease of use and also offers us flexibility for integration with new and emerging technologies moving forward.
“Moreover, the consolidation programme with Civica will help us to deliver vital improvements to customer services, boost our customer experience and achieve our ambitious property portfolio expansion plans over the coming years.”
The Civica platform will reduce the manual desktop data entry required by employees, allowing them to spend more time with customers in the community.
Jeff Hewitt, Executive Director at Civica, explained: “Mobile and flexible working practices are now essential in today’s world and this is certainly true in community-based service provision.
“Enabling Alliance Homes Group employees to input essential data to the system and access customer information while in the community will help deliver previously impossible efficiencies and service provision improvements.
“We are delighted to have the opportunity to work even more closely with Alliance Homes Group to achieve more efficient working lives for employees and greater satisfaction and better outcomes for its services users on all fronts.”
The improved online services will make it easier for customers to report issues such as housing repairs or check rent balances and make payments.