Mitie wins Yorkshire Ambulance Service contract


Mitie has been awarded a £6m contract to provide facilities management for the Yorkshire Ambulance Service NHS Trust (YAS) using its bespoke technology solution, Mozaic

This follows a competitive tender which was designed to integrate a number of contracts into a single provider.

The new partnership, which began on 1 April 2020, sees Mitie provide technical services to 100 YAS sites covering the entire region for five years, with the option to extend for a further two years.


By using its solution, Mozaic, Mitie and its customers can log any maintenance issues on a bespoke system. This improves visibility and tracking of repair status and maintenance jobs, so teams from both Mitie and YAS have on-demand access to the latest status of tasks, enabling continuous improvement in engineering services.

Having begun the contract in April, Mitie has supported YAS throughout the Coronavirus pandemic.

Its team of engineers have been on hand throughout lockdown to ensure that YAS can continue to provide vital emergency healthcare services and operate smoothly during what has been a busy and challenging time for the Trust.

Maintenance services

As part of the contract, Mitie is also providing landscaping services, including grass, shrub and weed maintenance, for 64 of the YAS sites, as well as winter services, including highway gritting and snow clearance, for six other locations.

In addition to providing maintenance services, Mitie experts from its energy and asset management teams are supporting the contract by identifying areas where efficiencies can be made to support YAS’s sustainability commitments and reduce its carbon emissions. This is part of Mitie’s Plan Zero commitment to support its clients in achieving their sustainability targets.

A technology-led approach

David Sanderson, associate director of estates, fleet & facilities, YAS NHS Trust, said: “A well-maintained Estate is vital to enable us to operate effectively as a service and provide a first-class emergency, urgent care and non-emergency patient transport services to the people of Yorkshire.

“We’re delighted to be working in partnership with Mitie which has supported us well through the last five challenging months of the coronavirus pandemic.”

Carlo Alloni, managing director of technical services and integrated facilities management, Mitie, said: “From Ambulance Stations and 999 communications centres to administrative offices, every single Yorkshire Ambulance Service site plays a critical role in ensuring these vital services are able to operate 24/7/365.

“It’s a privilege to play our part in maintaining this estate, especially against the challenging backdrop of Covid-19.

“We look forward to bringing our technology-led approach and commitment to delivering the exceptional every day to YAS.”


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