Hemsec continues to strengthen team on customer front

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Hemsec has strengthened its team with the appointment of Jo Cunningham, who has been part of the Hemsec team for 11 years, from sales administration to internal sales

Jo, who before Hemsec had a 17-year background in shipping sales, had already developed the sales admin role to become increasingly involved in sales, handling quotes, orders and customer queries. Kate Miller joins to take over Jo’s former role.

In her new role, she also handles pre-sales and customer service, working with the Marketing team on lead generation and follow-up, onboarding new customers, ensuring they are happy with deliveries and handling queries.

Jo Cunningham said: “It’s a family company that has family values and everyone here has gelled over many years. We are a base on which the company is building.

“I am excited about the vision that the MD has for the company, and the founder is a gentleman who always comes in and says ‘hello’. To me, this makes Hemsec that little bit special – it’s not all about money, it’s got more depth than that.”

For Kate Miller, working in manufacturing is a new departure after a career in finance. She supports customers with friendly service, saying: “I talk to clients in a way that’s both friendly and professional. I am all about picking up the phone – I know a lot has to be done by email these days, but nothing beats a quick, friendly phone call for building relationships.”

Kate was attracted to Hemsec because it’s a change from finance, and because she can use her expertise in database work to help embed the company’s new Sales Force CRM software.

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