digital transformation, digital transformation journey, SME,

According to a recent report by Zen Internet, SMEs within the UK construction sector risk being left behind if they do not embrace the digital transformation journey

Zen’s ‘Bricks, Mortar and Digital Transformation‘ report found despite traditionally being slow to adopt new technologies, that almost all (94%) of large construction organisations have already started on a digital transformation project.

However, just seven in ten (72%) SMEs within the construction sector said they were on their digital transformation journey, and 8%, representing over 270,000 SMEs in the UK, was not planning to implement a digital transformation project at all.

What are the benefits of digital transformation?

Although some SMEs within the construction industry have been slow to implement a digital transformation project, there is no shortage of understanding the benefits it could bring, particularly to business processes, the supply chain and employees.

Business process benefits:

  • Improve efficiencies (60%)
  • Help reduce costs (60%)
  • Security (48%)
  • Customer experience (46%)
  • Streamline processes (42%)

Supply chain benefits:

  • Reduce supply chain costs (58%)
  • Increase collaboration with supply chain partners (52%)
  • Increase supply chain efficiencies (50%)

Employee benefits:

  • Remote working (46%)
  • Flexible hours (44%)
  • Enabling more effective systems that improve access to information (42%)

James Albiges, general manager, network and communications at Zen Business, said: “The construction industry has fallen behind other sectors when it comes to embracing digitalisation – and the issue is particularly acute among SMEs.

“However, SMEs can work to their strengths – being smaller and more nimble means they are well placed to embrace change. Digital transformation opens up access to new technologies that these businesses will not have experienced before.

“These technologies can help develop new insights on customer usage that frame future projects and boost productivity, helping to put them on a level playing field with larger rivals in the industry.”

Albiges added: “The key is to understand what you’re trying to achieve and then get the right technology and culture in place to deliver this. There’s plenty of support to help firms adopt the use of new technology to meet specific requirements.

“Finding a provider that has the right expertise in delivering successful digital transformation projects has never been more vital.”

Moving forward

As any digital transformation journey needs to be part of a medium to long-term strategy, many construction SMEs are already looking at the next five years and how they can gain a competitive edge.

Connectivity is key to developing this competitive edge with almost half (48%) of SMEs surveyed believing that 5G would have the greatest impact on a digital transformation project in the future.


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