ICW Group is one of the largest providers of home warranties in the UK, working with clients across the property and construction sector to deliver a bespoke and flexible service to ensure that every project is a success
The combination of first-rate knowledge of the build process along with high levels of customer service are the solid foundations for the specialised services that ICW offers. From new builds to renovations, large or small scale, we evaluate projects carefully to ensure the right service is recommended, providing total peace of mind for all parties involved.
As well as delivering A-rated warranties, ICW offers building control services to clients in England and Wales, presenting one point of contact onsite for the duration of a project.
Enhanced customer service
ICW has built a reputation for the personal touch of our customer service. We don’t just say we’re customer-focused, value-driven and quality-led. We genuinely are, every step of the way. We work hard to ensure that we can meet and exceed our clients’ expectations and continue to push ahead with new customer service initiatives. As such, this year ICW has launched a new client portal for warranty clients and brokers
With access to the ICW client portal, clients and brokers will have an overview of current projects to manage site paperwork, view survey reports and book surveyor visits with ease. The portal is accessible via smartphone, tablet and desktop, so that clients and brokers can log in to securely access project information from any location.
Introducing our client portal is a proactive move that will help empower our clients to access the information they need at a time that suits them.
Aaron McCarten, chief operating officer at ICW Group, said: “There is a growing demand for self-service tools that help to streamline the customer experience.
“We understand that digital is now an essential means of doing business and we have developed this bespoke online portal to support our clients and brokers, offering an enhanced, efficient and effective service. This is just one of the many positive developments that we are looking forward to this year”.
Building for the future with MMC
2021 has seen many housebuilders returning to pre-covid levels of operations, buoyed by a stable demand for new homes and the government’s post-pandemic recovery drive for the construction industry. Continued support for the sector, including funding for modern methods of construction, will ensure that there is a focus on building good quality sustainable homes that people want to live in for the future.
There has been a marked increase in the number of residential developments adopting modular or offsite methods of construction across the UK. MMC is becoming more standard on build projects due to the fact that it offers faster build times with potentially increased value, helping to deliver better quality, more affordable homes.
Indeed, there is a reported growing demand from homebuyers for greener, more sustainable homes, and using MMC can help achieve such aims. As plans are approved for modular developments, this provides a welcome boost in confidence throughout the supply chain for those involved in the manufacture or supply of MMC materials and systems.
ICW Group supports housebuilders by providing a product approval service that will smooth the way for using MMC on build projects. The ICW approval process has been designed to assist manufacturers through a framework of inspections to gain product approval, ensuring that architects and specifiers can be confident about the quality and suitability of products used onsite.
ICW Group is committed to working in partnership with builders, developers, brokers and homeowners to provide excellent warranty and building control services with enhanced customer service, from initial enquiry through to project completion. To find out more about the range of services that ICW Group offers, please visit i-c-w.co.uk or get in touch on firstname.lastname@example.org.
Tel: +44(0) 208 0991 393
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